Customer Success Stories

In an organisation with a £37.5bn investment budget - and responsibility for 20,000 miles of track - effective Project and Change management is vital.

Network Rail wanted to make change everyone’s business and we worked with them to create an Organisational Change solution that:

• focused on building internal change capability
• created a Centre of Excellence (COE) of over 800 Change and Project Managers
• aligned Change and Project management processes including integrating our proven PCI® methodology and digital tools
• developed role-based Change Management learning packages to ensure that everyone could play their part in the change process

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HSBC wanted to make a one-stop-shop HR information portal available across the entire global population of 250,000 employees.

The programme Sponsor wanted this to be delivered by internal project teams based around the globe.

We worked with HSBC to deliver a Change Management solution that:

• created over 400 ‘Change Champions’ across the business
• leveraged the Changefirst digital toolkit, analytics and proven PCI® methodology to focus resources where they were needed most
• delivered high levels of engagement and developed ongoing capability for future changes

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This healthcare client wanted to do more than simply training a small number of project or OD specialists in Change Management - and make Change everyone's business instead.

We worked with them to create an Organisational Change solution that:

• ensured the whole organisation possessed the appropriate skills and tools to effectively play their part in delivering sustainable Change
• avoided a costly training workshop model which didn't fit their requirements
• delivered a flexible, cost-effective and scalable solution built around our on-demand learning offering
• slashed training costs for the client by 85%

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Syngenta was undertaking global and transformational change across 25 countries- affecting multiple businesses, processes and technologies - and shaping strategy, culture and brand for 27,000 people.

We worked with them to create an Organisational Change solution that:

• ensured a more integrated and people-centred approach to delivering change
• included highly effective role-based training workshops, our innovative digital platform and application coaching of internal teams
• scaled change capability quickly through the delivery of integrated on-demand learning
• drove capability costs down by 40% over 3 years

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NATS was launching an ambitious transformation portfolio – in excess of £800m and wanted to evolve faster and more sustainably to realise promised value.

We worked with them to create an Organisational Change solution that:

• created a business-wide group of business leaders within NATS with a shared view of the transformation agenda
• delivered a new Target Operating Model for Change that ensured Centres of Excellence could work in a networked way locally
• selected our digital Change Management platform as the underpinning productivity tool to deliver Change
• combined role-based workshop training, realtime analytics, on-demand learning and application coaching with teams

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