Managing Business Change the Network Rail way

Initially, we delivered role-based training to core business Change & Project managers in using the PCI® methodology and our digital toolkit - to create a Centre of Excellence.

There was a great pull from the organisation for this and it extended quickly such that there are over 800 people across Network Rail who have learned and are applying processes and tools within their Change programmes.

It was also important to integrate Project and Change management processes, tools and reporting to create ONE business change framework for Network Rail.

Changefirst led a small team of early adopters to create MSP4NR, the overarching change framework.

We then developed role-based learning packages so that everyone knew how to use the tools and processes to improve the part they play in the change process.

These packages became known as ‘Business Change the NR Way’ and - in order to gain stronger sponsor engagement - 90 of the senior leaders within the organisation were trained in the Changefirst Leading Change workshop and the Executive Committee was also given awareness training.

HSBC wanted to deliver a one-stop-shop HR information portal for its global staff where they could locate the consistent HR information and advice they needed - across the entire population of 250,000 employees.

The Sponsor wanted this to be delivered by internal project teams based around the globe. We worked with HSBC to deliver a Change Management solution that:

• created over 400 ‘Change Champions’ across the business
• leveraged the Changefirst digital toolkit, analytics and proven PCI® methodology to focus resources where they were needed most
• delivered high levels of engagement and developed ongoing capability for future changes

Organisations are under pressure to change – more quickly and more comprehensively than ever before.

Our wanted to do more than simply training a small number of project or OD specialists in Change Management - and make Change everyone's business instead. We worked with them to create an Organisational Change solution that:

• ensured that the whole organisation possessed the appropriate skills and tools to effectively play their part in delivering sustainable Change
• avoided a costly training workshop model which didn't fit their requirements
• delivered a flexible, cost-effective and scalable solution built around our on demand learning offering
• slashed training costs for the client by 85%

Change change from within Syngenta was undertaking global and transformational change across 25 countries, affecting multiple businesses, processes and technologies - and shaping ambitions, strategy, culture and brand for 27,000 people. We worked with them to create an Organisational Change solution that:

• implemented a solution that ensured a more integrated and people-centred approach to delivering change
• included highly effective role-based training workshops, our innovative digital platform and application coaching of internal teams
• scaled change capability quickly through the delivery of integrated on-demand learning
• drove capability costs down by 40% over 3 years

NATS was launching an ambitious transformation portfolio – in excess of £800m and wanted to evolve faster and more sustainably to realise promised value. We worked with them to create an Organisational Change solution that:

• created a business-wide group of business leaders within NATS with a shared view of the transformation agenda
• delivered a new Target Operating Model for Change that ensured Centres of Excellence could work in a networked way locally
• selected our digital Change Management platform as the underpinning productivity tool to deliver Change
• combined role-based workshop training, realtime analytics, on-demand learning and application coaching with teams