Driving successful business transformation by putting people at the heart of Change

Solution Quality: In the initial phase the client took a more collaborative approach to solution design with the executive team, business leaders and other stakeholders – and expert design-thinking facilitation from our Consulting Partner.

The purpose at this stage was to:

• bring many minds and different perspectives to the task of building quality Change solutions
• create a design group of business-wide leaders with a shared view of the transformational agenda and a clear view of people capability and assimilation challenges
• facilitate clear and unambiguous Change Communications with people in the organisation

Aligned Infrastructure: Supported by our Consulting Partner, a new Target Operating Model for Change was created to ensure that change Centers of Excellence (CoEs) could work in a networked fashion with local change hubs, matching and reinforcing Change Sponsorship from leaders and managers at every level.

This was specifically to ensure that knowledge, techniques and tools were available at the point of need:

• create change ownership at different levels through the organisation
• enable more agile change delivery and the ability to keep track with a dynamic transformation agenda

Project Management: In order to put people at the heart of the way Change is managed at NATS an integrated, people-centred approach to change needed to be practiced consistently across the organisation.

The integrated SaaS based and Services package for the client consisted of Office of the Government’s MSP® (Managing Successful Programmes), Changefirst’s proprietary methodology PCI® (People-Centred Implementation methodology), Changefirst’s digital change management platform Roadmap Pro® and Premier Change’s Business Change Dashboard, as well as onboarding and application coaching to ensure:

• intelligent sequencing of change activities
• agile plan-do-review cycles
• greater transparency of people dynamics – e.g. engagement, impact and readiness – as important determinants of change success

In an organisation with a £37.5bn investment budget and responsibility for 20,000 miles of track, infrastructure and scheduling correct Project and Change management is vital.

Network Rail wanted to make change everyone’s business and we worked with them to create an Organisational Change solution that:

• focused on building internal change capability within Network Rail itself
• created a Centre of Excellence (COE) of over 800 Change and Project Managers
• aligned Change and Project management processes including integrating our proven PCI® methodology and digital tools
• developed role-based Change Management learning packages to ensure that everyone could play their part in the change process

HSBC wanted to deliver a one-stop-shop HR information portal for its global staff where they could locate the consistent HR information and advice they needed - across the entire population of 250,000 employees.

The Sponsor wanted this to be delivered by internal project teams based around the globe. We worked with HSBC to deliver a Change Management solution that:

• created over 400 ‘Change Champions’ across the business
• leveraged the Changefirst digital toolkit, analytics and proven PCI® methodology to focus resources where they were needed most
• delivered high levels of engagement and developed ongoing capability for future changes

Organisations are under pressure to change – more quickly and more comprehensively than ever before.

Our wanted to do more than simply training a small number of project or OD specialists in Change Management - and make Change everyone's business instead. We worked with them to create an Organisational Change solution that:

• ensured that the whole organisation possessed the appropriate skills and tools to effectively play their part in delivering sustainable Change
• avoided a costly training workshop model which didn't fit their requirements
• delivered a flexible, cost-effective and scalable solution built around our on demand learning offering
• slashed training costs for the client by 85%

Change change from within Syngenta was undertaking global and transformational change across 25 countries, affecting multiple businesses, processes and technologies - and shaping ambitions, strategy, culture and brand for 27,000 people. We worked with them to create an Organisational Change solution that:

• implemented a solution that ensured a more integrated and people-centred approach to delivering change
• included highly effective role-based training workshops, our innovative digital platform and application coaching of internal teams
• scaled change capability quickly through the delivery of integrated on-demand learning
• drove capability costs down by 40% over 3 years