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PCI® (People-Centred Implementation)

A practical and results-oriented Change Management methodology for individuals, leaders and their teams

There is a big difference between the value that’s achieved when a change solution is delivered. And the business case or ROI that was initially predicted. And we call this the Value Gap.

Connecting organisational change and local/individual transitions is key to closing the gap

  • by matching what your company needs with what the people in your company can potentially accomplish

Changefirst’s People Centred Implementation (PCI®) methodology recognises how critical it is for organisational and local change to mesh

  • And our six Critical Success Factors (CSFs) explain and describe the “craft” needed to get this done for change and transformation to stick

Watch the methodology overview from our CEO here




Change leaders create a compelling case to kick-start a change project, which creates energy, urgency and early commitment when shared in your organisation




Change leaders operating as a capable network with the right skills and accountability to provide consistent direction, guidance and support for change




Change Agents create an engagement strategy with specific plans for involving, communicating, rewarding and developing people as needed to sustain the change

ORGANISATIONAL LEVEL Critical Success Factors in PCI®




Unit Heads, middle and front line managers have the motivation, skills and tools to role-model and support their people during change roll-out




Develop and deliver deployment plans to build local commitment, boost skills and effect behaviour change




Helping people adapt to the change, addressing relapses and maximizing performance for change to stick

LOCAL LEVEL Critical Success Factors in PCI®

This is the first time I have come across an integrated methodology which works the way I want to work

Programme Implementation Manager

Network Rail

Read Case Study

Download our Change Methodology eBook

Without a planned approach, tackling change can be daunting.

Download Our Change Management Methodology eBook - How PCI® Helps You Implement Change to learn more about creating the leadership case for a change management methodology and:

  • How to identify 5 barriers to lasting change
  • Change capacity vs demand - including where organizations fall short
  • Overcoming resistance and building commitment
  • The 6 Critical Success Factors of change

Digitally driven

Our innovative Change Management application - Roadmap Pro® - ensures you can learn and apply PCI® quickly and cost-effectively:

  • available 24/7 on-demand
  • plan and navigate people impacts
  • prepare detailed workstream plans
  • measure and track people risks
  • integrate change and project activities
  • digital change management reporting
  • collaborate effortlessly with remote teams
  • build skills and capability at a fraction of the cost of other providers

    Learn quickly and apply

    Our methodology is super quick to learn (on-demand), then apply and create a common approach across your organisation

    Align with projects easily

    PCI® is easy for Project and Programme managers to align with Agile, PRINCE2 and PMI methods

    Built-in tools

    It includes integrated digital tools for transformation teams to measure and track people issues

    Drive up adoption

    PCI® process and tools align with technology deployment process to drive up adoption levels

    Common approach

    Change consultants and workstream leads have a common language with repeatable skills, methods and tools

    A proven approach

    PCI® is tried, tested and value-added in global organisations across multiple industries

    Apply best-practice

    Your organisation can access industry best-practice OCM to create a consistent, repeatable structure and capability