Pulling on Changefirst's practical experience of over 16 years David Miller will discuss – using practical examples and 'war stories

• Why change management is critical for successful benefits realisation.
• Business drivers for using change management.
• The role of project managers in change management.
• Six drivers of successful change.

For more information about the event please visit the event page on the APM website.

Delivering Transformation Change, an article by David Miller, is currently featured in the March-April 2012 edition of The Europen Business Review.

The article focuses on Changefirst's People-Centred Implementaiton (PCI) methodology and our 6 Critical Success Factors for building organisational change capabilities and effectively implementing major change.

Article introduction:

"Change is becoming more frequent, radical and complex.  Failure rates of change projects are high because organisations fail to implement the change fully.  To overcome these challenges, the knowledge, skills and processes must be developed by people inside the organisation..."

To read more, continue to the full length article.

Upcoming dates:

Monday 30 April - Wednesday 2 May

Monday 30 July - Wednesday 1 August

Monday 15 October - Wednesday 17 October

Monday 3 December - Wednesday 5 December

The People-Centred Implementation (PCI) Public Workshop is for project and change managers who are looking to successfully implement major changes in their organisation but are hitting barriers such as poor sponsorship, low commitment and employee resistance.

Over the course of this 3 day programme participants will apply the PCI tools, research and methodology to a live change project from their own organisation so that they can immediately apply the change implementation plans when they return to work.

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The workshops will be held:

Changefirst Australia
Suite 121
40 Burgundy Street
Heidelberg, Victoria, Australia, 3084

To find out more please call Ian Roughsedge on +61 3 9459 4110.� The PCI Public Programme brochure is also available here.

Overview
Changefirst is a niche training, software and consulting organisation specialising in the field of Change Management.
The main purpose of the role is to assist the Head of Client Services in developing new customers and supporting customer relationships throughout the sales and account management life cycle.

Initially this shall primarily be an internal support role, however the opportunity is available for the successful applicant to rapidly take on more significant client account management, sales or service delivery responsibilities if they demonstrate the desire and ability.

Accountabilities

• Identifying and nurturing commercial opportunities and progressing them through the sales pipeline
• Managing customer and stakeholder relationships
• Create commercial meeting opportunities for the Head of Client Services which are targeted and qualified
• Ensuring accurate client records are maintained and procedures followed
• Upholding Changefirst values and behaviours

Day to Day Responsibilities

• Manage inbound enquiries and converting them into meetings when and where appropriate
• Maintain CRM database, run regular data searches and proactively manage customer & prospect contact campaigns including personal telephone calls
• Sell, manage and administer the monthly public training/workshop
• Create and manage a proactive contact campaign on Linked In and other social media channels
• Support the proposal writing process through initial drafting and then finalisation
• Work collaboratively with marketing on integrated campaigns
• Business research projects, particularly for client nurturing and visits
• Provide general administration support
• Ensure usage of the services purchased by the client

Desired Skills & Experience

• Demonstrable client/customer management experience
• Ability to articulate complex concepts in a compelling manner on the telephone and in writing
• Proactivity in nurturing client relationships
• Solid business acumen by virtue of experience or education (ideally both)
• Confident in dealing with senior decision makers
• Enquiring mind
• Ability to work autonomously
• Drive, focus and energy
• Entrepreneurial spirit
• Persuasive without being “pushy”
• Change Management, Project Management, Management Consultancy, Sales, Business Development, Account Management, Business Analysis, Training and Marketing experience is all relevant and desirable
• No specific qualifications are required, however post graduate qualifications/MA/MSc/MBA desirable
• It’s key for us is to get the right person for the role and there may be some flexibility in terms of how we structure the role for the right candidate
• Car owner necessary due to location

Please submit a CV and covering letter to jonathan.gamman@changefirst.com

You can download the full job spec here.

You can watch as we:

• consider why the effective management of change at a strategic level is a key business issue
• review your options for addressing this
  
• explore why it is better to build change capability from within

To view a recording of this webinar please click the image below

Presenter: David Miller, CEO of Changefirst Ltd

• consider why the effective management of change at a strategic level is a key business issue

• review your options for addressing this

• explore why it is better to build change capability from within

• Case studies: review some “war stories” from organisations who have done this successfully

Date & Time:  This webinar took place October 13th, 2011 - you can watch a recording here

Presenter:  David Miller, Managing Director, Changefirst Ltd



*Please note – Everyone who attends this webinar will receive an advance copy of the Changefirst white paper entitled “A C-suite guide to building organisational change capability.”

Audra Proctor, Head of Learning Services at Changefirst, will discuss how to “Build effective change leadership for your project.”

Her interactive and engaging session will:

• Explore the importance of the close relationship between Project Sponsors (ultimately accountable for change) and the role of Change Agents, Project Managers and Line Managers responsible for delivering change

• Provide practical tools and techniques that will help you define and measure benefits and success

Audra’s presentation will take place:

• Business Transformation Expo
• Excel Centre in London
• Wednesday 19th October, 11.00 GMT
• Zone B (Strategy & Change)

The event is *free to attend by pre-registering on the Business Transformation Expo's website and entering in our promotional code DR@NBS23.

Everyone who attends Audra's presentation will be entered into a prize draw to win one of 50 copies of David Miller's book Successful Change.

* Standard price is normally £200 +VAT or £500 on the day. 

•  The difference between installation and implementation of change and how implementation is needed for success

• Separation of strategy formulation and strategy execution within organisations, and why most focus only on formulation

• How to effectively deal with resistance to change

• The importance of change leaders taking care of their health and life outside of work 

You can listen to the recorded interview here.

David's book Successful Change is available from Amazon and other online book retailers.

• purposely written in a manner that is strategic in its coverage

• but also full of useful takeaways and step by step how-to’s that practitioners can apply on a daily basis

We think Craig Dinsell, EVP Human Resources at Oppenheimerfunds Inc puts it succinctly when he says,

 “This is the kind of book you carry around with you.  In a sea of sameness and ‘consultant speak’ Miller cuts through the theory and presents insightful, business savvy solutions centered on people… it is essential reading for anyone confronted by change and in today’s business environment that means everyone!”

To find out more:

• Hear what David has to say about Successful Change in this introductory video

• Visit the book page of our website for your free chapter download

• Or order your copy direct from Amazon or other major retailers. 

*Successful Change is available both in paperback and ebook format.

"Dextera and Changefirst have methodologies in change management that closely complement each other" explains Marcia Baggio of Dextera.  "Both have a focus on preparing and engaging people being impacted by change.  However, PCI works especially well at both a strategic and tactical level whilst Dextera's methodology focuses more on the operational work and the daily follow-up of a change project.  The partnership has a real synergy because Dextera currently operates in the are of change consulting and Changefirst provides the consulting, training and certification which allows companies and individuals to develop the capability to deliver change for themselves".

David Miller, Managing Director of Changefirst, said "the Brazilian market is one of the fastest growing in the world and we are delighted to be working with Dextera.  The pace of change creates a natural demand to manage change within organisations and Dextera has an extremely impressive reputation and record of growth in Brazil.  There are many similarities in terms of our approach and we see the partnership as boosting the growth of both companies in Brazil and Latin America as a whole".

About Dextera

Dextera is a consultancy with a focus on organisational change management and training with 15 years experience of working with major clients.  With offices in São Paulo (Brazil) and Buenos Aires (Argentina), Dextera has developed projects in several countries and worked with clients from different market sectors.  Their consulting services address organisational change, developing projects that aim to maximize results and mitigate impact on the organisation.  Dextera's expertise spans the areas of Organisational Change and Transformation; Organisational Learning and Development of People.  They offer services in change management, end-user training, continuing education, corporate education systems and development teams.

With a multi-disciplinary team of professionals and methodologies, Dextera strives to implement interventions that aim to provide significant improvement in the  performance of corporations. Dextera works on projects for companies such as Grupo Pâo de Açúcar (Casino Group), Natura, Construtora OAS, Walmart Brazil, Mave, Odebrecht, Cemig, Arcellor Mittal Brazil, Camargo Corrêa, Telefonica, Vivo, Metodo Engineering, Siemens and Secretary of Health of the State of Minas Gerais. 

You can find more information at www.dextera.com.br