How to effectively manage the pressures of change

When implementing major change within an organisation both sponsors and agents face the challenge of managing pressures that the change creates.
In this article we examine two main pressures of change:
Acheiving results
The need for inclusion
We then look at their effect on sponsors and agents and provide advice on what organisations can do to manage these pressures effectively.
To find out more continue to the full length article.

When implementing major change within an organisation both sponsors and agents face the challenge of managing pressures that the change creates.

In this article we examine two main pressures of change:

  • Acheiving results
  • The need for inclusion

We then look at their effect on sponsors and agents and provide advice on what organisations can do to manage these pressures effectively.

To find out more continue to the full length article.

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Posted by jenniferkreger on February 17th, 2012

Webinar 24 January 2012 – Exploring the Role of the Change Agent

The role of the change agent throws up some unique challenges and opportunities – and our research in this area has provided some interesting results.

WEBINAR: Exploring the Role of the Change Agent – key challenges and research findings.

Date: 24 January 2012
Time: 15:00 (UK, GMT+1) view this in your time-zone

Join us for this 45 minute free webinar as we:

  • Take a close look at the key skills and abilities that are critical for a change agent’s success
  • Highlight key challenges that change agents face
  • Share results of our research in this area

Presenter: David Miller, CEO of Changefirst Ltd

Places are limited so please reserve your place now.

Please note:  Everyone who attends this webinar will receive a copy of the Changefirst white paper on the Role of the Change Agent.

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Posted by jenniferkreger on January 18th, 2012

Upcoming Event: PCI Public Workshop in Australia, 28 Feb – 1 March

Changefirst Australia is pleased to announce a PCI Public Workshop in Heidelberg, Victoria on 28 Feb – 1 March.

The People-Centred Implementation (PCI) Public Workshop is for project and change managers who are looking to successfully implement major changes in their organisation but are hitting barriers such as poor sponsorship, low commitment and employee resistance.

Over the course of this 3 day programme participants will apply the PCI tools, research and methodology to a live change project from their own organisation so that they can immediately apply the change implementation plans when they return to work.

This workshop will be held:

Changefirst Australia

Suite 121

40 Burgundy Street

Heidelberg, Victoria, Australia, 3084

To find out more or reserve your space please call Ian Roughsedge on +61 3 9459 4110. The PCI Public Programme brochure is also available here.

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Posted by jenniferkreger on January 12th, 2012

The importance of rewards when creating a powerful engagement process

In change implementation, powerful engagement processes are designed to foster commitment, encourage new behaviours and teach new skills.

We believe that there are four components of a powerful engagement process:
  • Involvement
  • Learning
  • Rewards
  • Communication
Rewards are a real challenge for change agents because they can seem logical, but are hard to do well.  Data we collect from clients shows that rewarding people is one of the highest risk factors in change.

In this article we offer 4 ways you can make rewards work.

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Posted by jenniferkreger on December 12th, 2011

7 December Changefirst is presenting at Managing Change

Recently we’ve had a lot of interest from the public sector and because of this we’ve decided to get involved with the upcoming event, Managing Change, which takes place next Wednesday 7 December at the Barbican in London.

Managing Change is an event for the public sector that is focused on delivering reform effectively. We will be presenting “How organisations can build their own change management capabilities to successfully implement major fundamental reforms to the way public services are delivered.”

If you work in the public sector and are interested to learn more please visit the Managing Change website.

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Posted by jenniferkreger on December 2nd, 2011

“A C-suite guide to building organisational change capability” webinar now available online

Many thanks to all who participated in our recent webinar, A C-suite guide to building organisational change capability.”

In case you missed it, would like to watch it again or share with colleagues, the recorded webinar is now available online.  It explores key challenges facing senior executives tasked with managing change in today’s increasingly complex and volatile business environment as we:

  • consider why the effective management of change at a strategic level is a key business issue
  • review your options for addressing this
  • explore why it is better to build change capability from within

You can view the webinar online here and we hope you enjoy it.

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Posted by jenniferkreger on November 17th, 2011

Upcoming Webinar: A C-suite guide to building organisational change capability

An increasing complex and volatile business environment has put the need to manage change more effectively at the centre of the agenda for many organisations.

Join us as we consider some of the key challenges facing senior executives at this time, including;

  • why the effective management of change at a strategic level is a key business issue
  • review your options for addressing this
  • explore why it is better to build change capability from within
  • Case studies: review some “war stories” from organisations who have done this successfully

Date & Time:  Thursday 13 October, 15:00 GMT

Presenter:  David Miller, Managing Director, Changefirst Ltd

Limited availability: please reserve your place now.

*Please note – Everyone who attends this webinar will receive an advance copy of the Changefirst white paper entitled “A C-suite guide to building organisational change capability.”

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Posted by jenniferkreger on October 3rd, 2011

How to manage the 5 triggers of resistance to change

Psychologically, resistance to change is all to do with people feeling loss of control and disruption. But what causes people to feel this way?

Over the years we have identified five main triggers of resistance to change:

  • People feel their future security could be threatened
  • They will be negatively impacted financially
  • People’s work relationships change
  • Changes are made to their levels of responsibility
  • The learning curve for the new role is too steep

As a leader of change how do you manage these factors and feelings?  In our full length article we take a close look at each of the five triggers in order to help you reduce resistance to your change projects.

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Posted by jenniferkreger on August 26th, 2011

Successful Change – focussing firmly on the positive aspects of organisational change

When David Miller, founder and Managing Director of specialist change management provider Changefirst, began to plan his new book Successful Change he was adamant he didn’t want to write just another book on the 70% of change projects that fail.  Miller wanted to “shine a light on the more positive aspects of change – and do it in a way that was practically useful to people tasked with delivering change.”

The result?  An easy to apply guide that shows you how to deliver successful change within your organisation – and more specifically how you can do this through a focus on people.

In Successful Change Miller draws on the unrivalled experience that he and his team have amassed over the past 16 years through working with large, global companies to help them build their own internal change capability using the Changefirst methodology, processes, research and IP.  In this time Miller and his colleagues have trained and worked with over 10,000 people in 35 different countries.  This experience is expertly articulated and shared by Miller in Successful Change in a way that is practical and easy to digest and, perhaps more importantly, apply. The book manages the difficult balancing act of being strategic in its coverage but also being full of useful takeaways and step-by-step “how to’s” that change management practitioners can apply immediately in their everyday work.

Craig Dinsell, EVP Human Resources at Oppenheimerfunds Inc puts it succinctly when he says “This is the kind of book you carry around with you. In a sea of sameness and ‘consultant speak’ Miller cuts through the theory and presents insightful, business savvy solutions centered on people…. it is essential reading for anyone confronted by change and in today’s business environment that means everyone!”

Successful Change will benefit anyone who is faced with delivering major change and facing key challenges that range from securing senior management buy-in and sponsorship for change right through to overcoming resistance from those often impacted most heavily by it – the people on the frontline. It has proven techniques that have been successfully applied to a wide range of change challenges including strategy implementation, technology implementation, business process changes, restructuring and quality management initiatives

To find out more:

  • Visit the Changefirst website for your free chapter download
  • Or order your copy direct from Amazon or other major retailers.

*Successful change is available both in paperback and ebook format.

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Posted by jenniferkreger on July 27th, 2011

The importance of involvement

In change implementation, powerful engagement processes are designed to foster commitment, encourage new behaviours and teach new skills.


We believe that there are four components of a powerful engagement process:
Involvement in change creates ownership, control and higher overall levels of employee engagement.

For more on the importance of involvement continue to the full length article.

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Posted by jenniferkreger on July 8th, 2011